Frequently Asked Questions
BAGABAL
Bagabal is a boutique Spanish brand aimed at women worldwide, creating bags and accessories designed for active lifestyles. Our bags are functional, sustainable, and handmade in Spain, combining style and utility for both everyday life and sports.
Our bags are crafted from a combination of durable, stain-resistant canvas and high-quality leather. We are also committed to sustainability, using materials like surplus fabrics and certified leather to minimize our environmental impact.
Yes, at Bagabal we adhere to slow fashion principles. Our bags are produced in small batches to avoid waste and are made from ethically sourced materials. We work with standards like the Better Cotton Initiative (BCI) to ensure sustainable farming practices and fair labor conditions.
Each Bagabal bag is carefully handcrafted by artisans in Spain, ensuring the highest quality and supporting local production.
To keep your Bagabal bag in excellent condition, we recommend cleaning it with a damp cloth. Avoid using harsh chemicals on both the leather and canvas. For tough stains, consider taking it to a professional cleaner.
SHIPPING & RETURN
We ship to most European countries. Delivery times vary depending on the location, but orders are typically delivered within 2-5 business days within Spain and 7-10 business days for international shipments. If you are located in a country where we don't currently ship, please feel free to contact us, and we will arrange a shipment. Please note that some countries may be subject to additional customs fees or import duties, which are not covered by Bagabal under any circumstances.
We accept returns and exchanges within 14 days of receiving your order from countries without customs, as long as the product is in its original condition, unused, and with all tags attached. Please note that customized products are non-returnable and non-exchangeable. Shipping fees for returns or exchanges must be covered by the customer. For more information, please refer to our Return & Refund Policy section.
PAYMENT
We accept credit and debit cards, as well as other payment options like PayPal. All transactions are securely processed through our certified payment platforms.
CONTACT
If you have any questions, feel free to reach out to us via email at [bagabal.info@gmail.com] or by using the contact form on our website. We’ll be happy to assist you.
If you didn’t find the answer you were looking for, please visit our Contact page or send us an email, and we’ll get back to you as soon as possible.